Nurse Call System
A call bell in your room rings to a central nurses' station. While your nurse may not be available immediately, a team member will provide a prompt response to your request. All nursing personnel carry a wireless phone. The number is written on the white board in your room. You may call your nurse, CNA or charge nurse directly if you prefer. If you feel faint or have any difficulty while in the bathroom or shower, use the emergency button and a nurse will come immediately. Always call a nurse for help rather than attempt an action or movement that may result in accidental strain or fall. Please do not attempt to get into or out of a wheelchair by yourself. Call for assistance.

Telephone
A private telephone is available for your use at your bedside for incoming and outgoing telephone calls. Telephone directories are provided for your convenience. There is no charge for local calls. Long distance calls can be billed to your telephone credit card or to your home telephone. Cellular phone usage is discouraged to maintain quietness, but permitted in all public access areas.

Local calls: Dial 9, wait for the dial tone, then dial the local number.
Long distance calls: If your long distance carrier is AT&T or MCI, dial "0" for the operator to assist you. For other long distance carriers, please refer to the instructions on the back of your telephone credit card.
Incoming calls: Callers should dial the hospital's main number, 561-747-2234, and ask for you by name to be transferred to your room.
Hearing Impaired Information: A Telephone Device for the Deaf (TDD) is available through the hospitaloperator. Ask the nurse for assistance. For an amplified handset or to report equipment failure, contact your nurse. Visitors may use the TDD located at the switchboard.

Communication Services
Interpreters are available upon request through your nurse. This service is for communication between the patient and/or visitor and the staff and/or doctor.

Patient Beds
For your comfort, your room is furnished with an electrically-operated bed, allowing you to raise or lower the head and foot of the bed with one finger. Your nurse will show you how to operate the bed to your desired comfort.

Television
Each room has cable television. All televisions are remote controlled through your pillow speakers. If you need assistance with the controls, please ask any member of our team for help. Please be considerate of others by keeping the TV volume low, especially at night.

Patient Channel
Patients and families have access to a patient educational channel 24 hours a day on Channel 97. These hourly broadcasts help patients understand a variety of illnesses, treatment methods and home care instructions. If you have any questions, please ask your nurse.

Mail and Flowers
If you receive mail, a member of the auxiliary will deliver it to your room. The nursing staff will help you with your outgoing mail. Flowers, unless restricted by your condition, are delivered to your room as soon as they are delivered to the Medical Center. The Medical Center cannot provide vases for flowers. Flowers are not permitted in ICU.

Diet and Nutrition Services
Because your diet and nutrition status is an important part of your care, the Diet and Nutrition Services Department performs two important functions. First, our Food Service Director supervises the menu planning, food production and meal service to best fit your individual needs. Second, upon admission, our Registered, Licensed, Clinical Dietitians perform a nutrition screening to determine if you will require and benefit from Medical Nutrition Therapy. Comprehensive nutrition assessments with follow-up care, intake analysis, supplementation, nutrition support or a diet instruction will be provided as ordered by your physician.

Meals
You can expect your breakfast to arrive between 8 a.m. and 9:30 a.m.; lunch between 11:45 a.m. and 1:30 p.m.; and dinner between 5:15 p.m. and 6:30 p.m. If testing or examinations interfere with your mealtime, the nursing staff will order a meal tray to be delivered when your tests are completed.

Spiritual Needs
Clergy of all denominations are welcome to visit patients at any time during their hospital stay. We would be happy to contact your clergy on your behalf at your request. A meditation room is located on the second floor of the hospital, in the family waiting area.

Pain Control at Jupiter Medical Center
We understand that you are the only person who can judge your degree of pain and comfort and what works to make you more comfortable. You will participate in managing your pain and comfort during your stay with us. In order for both you and your healthcare team to evaluate the degree of pain (and relief) you are experiencing, your nurse will be asking you to evaluate your discomfort, both before and after you receive medication, on a 0-10 scale. Zero means you are having no pain, and 10 means you are experiencing the worst possible pain. This allows your healthcare team to identify the severity of your discomfort, and the degree of relief you receive from the medication administered.

For Your Protection
The Medical Center follows the recommendations of the Centers for Disease Control to make your stay as safe and pleasant as possible. Our staff takes the following standard blood and body fluid precautions during your stay:

• Gloves will be worn by staff when touching blood and body fluids. Gloves will be changed after contact with each patient.
• Masks, goggles or face shields/gloves will be worn by staff members during procedures that are likely to generate droplets of blood or body fluids.
• An alcohol based cleanser is available in all patient rooms to promote good hand hygiene.

Things you and your visitors can do to prevent infection:

• Clean your hands in warm soapy water or hand sanitizer.
• Cover your mouth when you sneeze or cough.
• Avoid direct contact if you are sick with a fever.