Your safety and satisfaction are vitally important to us. Jupiter Medical Center has ongoing programs in place throughout the Medical Center to ensure the safety and satisfaction of our patients and visitors. We realize that, from time to time, you may encounter situations that raise questions or concerns. Please don't hesitate to ask questions or raise concerns to your doctor, your nurse, the Patient Advocate or other healthcare workers.
Jupiter Medical Center's Patient Advocacy Program is a resource for patients and their families, available throughout their hospital stay. Our goal is to improve the overall patient experience, enhance communication and address any issues identified during your hospitalization.
Patients, families, visitors or staff can contact a Patient Advocate with any issues or concerns. A Patient Advocate will be assigned to look into your complaint and work with you to resolve the issue during your hospitalization. Opportunities for improvement identified through this process will be used to improve the care we deliver.
To speak with a Patient Advocate during your hospitalization, call 561-263-5758 between 8:00 a.m. and 4:30 p.m. Monday through Friday, excluding holidays. For assistance in Spanish, please call 561-263-5759. You may also visit our office located in the East Lobby of the main hospital. No appointments are necessary. Our team is here to meet or exceed your expectation of excellence. Jupiter Medical Center also has a Pediatric Liaison, Lucy Forth, available who is bilingual Spanish and serves as an additional resource for parents of our pediatric patients. Whether our pediatric patients are at their ER admission or throughout their hospital stay, our goal is to enhance the overall patient experience and communication as well as address any issues identified. Lucy can be contacted at 561-263-5795.
If you remain dissatisfied, we ask that you contact the Risk Management Department at 561-744-4409 or come to the office in the East Lobby across from the Gift Shop to talk to us. If your grievances have not been satisfactorily resolved, the Florida Agency for Healthcare Administration, the state's hospital licensing authority, provides a consumer line to voice your concerns. The toll free telephone number is 1-888-419-3456, or you may write to the Agency for Healthcare Administration, Complaint Administration Unit, 2727 Mahan Drive, Bin 49, Tallahassee, FL 32308.
If you have explored all avenues and your concerns were not addressed to your satisfaction, you can contact The Joint Commission. It is the policy of The Joint Commission to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation. The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.
Fax: Office of Quality Monitoring, 630-792-5636
Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact The Joint Commission, toll free, at 1-800-994-6610, weekdays from 8:30 a.m. to 5:00 p.m. Central Time.