Quality and Safety


CareChex Quality Rating System – Top 100 and Top 10 Percent in the Nation
In 2016, Jupiter Medical Center was rated in the top 100 hospitals in the nation for pulmonary care as well as in the top 10 percent in the nation and region for medical excellence in cardiac, neurological, pneumonia, pulmonary and stroke care, as well as GI and heart attack treatment. For patient safety, we also rated in the top 10 percent in overall medical care in both the nation and the region. CareChex is the most comprehensive resource for rating hospital quality and patient safety and provides clinical, financial, and patient satisfaction findings to consumers, providers, and purchasers of U.S. medical care. 



Industry Leading Risk Adjusted Mortality

Quantros, a leading provider of software solutions that advance health care quality and safety, ranked Jupiter Medical Center one of the top performing hospitals in the country in a crucial category:  risk adjusted mortality. This is a ratio of the observed number of in-hospital deaths to the number expected based on the hospital's case mix.  Jupiter Medical Center performed better than 99.4 percent of hospitals in Florida and, in a coast-to-coast comparison, outperformed 99.9 percent of the hospitals across the U.S.



High Praise from Patients

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. Our overall patient satisfaction and likelihood to recommend ratings again ranked the highest in Palm Beach and Martin Counties and remain significantly higher than the state and national averages.



Centers for Medicare and Medicaid Services: November 7, 2016
Jupiter Medical Center earns highest rating in region for quality of care from federal agency
Jupiter Medical Center today announced that the Centers for Medicare and Medicaid Services recently awarded them a 4-star rating for quality of care, the highest ranking a hospital received in either Martin or Palm Beach Counties. This rating places Jupiter Medical Center in the top 10 percent of hospitals in the state of Florida and the top 22 percent of hospitals nationwide.


See how we compare to national healthcare leaders.

*The Hospital Safety Score is an elite designation from The Leapfrog Group, an independent nonprofit that sets the highest national standards for patient safety, quality and transparency in health care. Score as of Fall 2016. See how other hospitals compare at leapfroggroup.org/compare-hospitals.


**Centers for Medicare & Medicaid Services Overall Hospital Quality Star Rating is designed to help individuals, their family members, and caregivers compare hospitals in an easily understandable way. Rating as of July 2016. See how other hospitals compare at medicare.gov/hospitalcompare.

Learn more.



The Leapfrog Group: May 5, 2016
Jupiter Medical Center earns 'A' grade for patient safety in Hospital Safety Score

Jupiter Medical Center was one of only two hospitals in Palm Beach and Martin Counties to receive the coveted “A” grade from The Leapfrog Group, a national patient safety watchdog, ranking it among the safest hospitals in not only South Florida and the Treasure Coast but in the United States.  
Learn more.



Palm Beach Post: August 5, 2015
Jupiter Medical Ctr. basks in top U.S. rating for fighting superbugs

A new Consumer Reports study reveals many ways hospitals can make you sick, but it also lists national leaders in keeping superbugs at bay — and Jupiter Medical Center shines at the top.
Learn more.



Consumer Reports: July 29, 2015
How your hospital can make you sick

Consumer Reports’ new Ratings of more than 3,000 U.S. hospitals show which do a good
job of avoiding MRSA, C.diff, and other deadly infections
Learn more.



Commitment to Excellence

Jupiter Medical Center continually monitors and surveys patients for satisfaction; we constantly seek new ways to improve the patient experience at Jupiter Medical Center. Our Service Excellence Committee, which includes administration, management and team members, works to ensure our patients are receiving the best possible experience. We are dedicated to quality patient care; your safety is of utmost importance to us.

The information in this section is designed to educate and inform. There are safety tips that we hope you and your family find helpful. In addition we have included information on quality and patient satisfaction.


Patient Safety

Jupiter Medical Center is committed to the health and wellbeing of our patients, our healthcare team works together to ensure that you are safe while in our care.

Patient Satisfaction

Patients at Jupiter Medical Center are surveyed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) on their experience while a patient here. To see the results of this survey, and to search and compare other hospitals, visit the Hospital Compare Website, www.hospitalcompare.hhs.gov.

Core Measures

The Joint Commission mandates Core Measures for accredited hospitals and publicly reports on the results of those measures. Jupiter Medical Center is measured and compared against all other health care institutions on performance related to each measure. To see Jupiter Medical Center’s results, visit www.hospitalcompare.hhs.gov.


Helpful Websites 

Compare the performances of Florida healthcare facilities or find information on medical conditions or procedures. This site shows the number of patients, charges, length of stay, readmission rates, mortality rates, and complication rates for various medical conditions and procedures in Florida’s short-term, acute-care hospitals. Also provides information on health care in Florida, including statistics, most common diagnoses and procedures, services available at Florida hospitals, and prescriptions drug information.

Joint Commission Quality Check
The Joint Commission evaluates the quality and safety of care for more than 15,000 healthcare organizations, including Jupiter Medical Center. The site allows you to search for hospitals and view their accreditation and certifications. If you have an issue that has not been resolved to your satisfaction, you may contact The Joint Commission. If you have an issue with any of your care at Jupiter Medical Center, please contact our Patient Advocate at (561) 263-5795 or 263-5758.

cdc.gov Centers for Disease Control and Prevention
The Center for Disease Control and Prevention (CDC) offers the expertise, information, and tools that people and communities need to protect their health – through health promotion, prevention of disease, injury and disability, and preparedness for new health threats. This site provides health and safety topics, newsroom, publications, immunization and screening guidelines and more.

www.doh.state.fl.us Florida Department of Health

The role of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties. This site provides a variety of information including Health Topics A to Z, new topics are being added on an ongoing basis. Information on programs and services statewide is provided as well.

pbchd.com Palm Beach County Health Department

The Palm Beach County Health Department Division of Clinical Health Services plans and coordinates primary and preventive managed health care services at our Centers for residents of Palm Beach County who meet eligibility requirements.  Services are provided by a caring professional team of medical providers including physician, physician assistants, advanced registered nurse practitioners, nurses, dentist nutritionists, health educators, psychologists, social workers and health support staff. This site also provides information on dental health, nutrition, school health and many other topics.