Quality and Safety

 

Commitment to Excellence

Jupiter Medical Center continually monitors and surveys patients for satisfaction; we constantly seek new ways to improve the patient experience at Jupiter Medical Center. Our Service Excellence Committee, which includes administration, management and team members, works to ensure our patients are receiving the best possible experience. We are dedicated to quality patient care; your safety is of utmost importance to us.


The information in this section is designed to educate and inform. There are safety tips that we hope you and your family find helpful. In addition we have included information on quality and patient satisfaction.
 

Patient Safety

Jupiter Medical Center is committed to the health and wellbeing of our patients, our healthcare team works together to ensure that you are safe while in our care.

Patient Satisfaction

Patients at Jupiter Medical Center are surveyed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) on their experience while a patient here. To see the results of this survey, and to search and compare other hospitals, visit the Hospital Compare Website, www.hospitalcompare.hhs.gov.
 

Core Measures

The Joint Commission mandates Core Measures for accredited hospitals and publicly reports on the results of those measures. Jupiter Medical Center is measured and compared against all other health care institutions on performance related to each measure. To see Jupiter Medical Center’s results, visit www.hospitalcompare.hhs.gov.

 


Helpful Websites 

 

FloridaHealthFinder.gov
Compare the performances of Florida healthcare facilities or find information on medical conditions or procedures. This site shows the number of patients, charges, length of stay, readmission rates, mortality rates, and complication rates for various medical conditions and procedures in Florida’s short-term, acute-care hospitals. Also provides information on health care in Florida, including statistics, most common diagnoses and procedures, services available at Florida hospitals, and prescriptions drug information.

JointCommission.org
The Joint Commission evaluates the quality and safety of care for more than 15,000 healthcare organizations, including Jupiter Medical Center. The site allows you to search for hospitals and view their accreditation and certifications. If you have an issue that has not been resolved to your satisfaction, you may contact The Joint Commission. If you have an issue with any of your care at Jupiter Medical Center, please contact our Patient Advocate at (561) 263-5795 or 263-5758.
 

cdc.gov Centers for Disease Control and Prevention
The Center for Disease Control and Prevention (CDC) offers the expertise, information, and tools that people and communities need to protect their health – through health promotion, prevention of disease, injury and disability, and preparedness for new health threats. This site provides health and safety topics, newsroom, publications, immunization and screening guidelines and more.
 

www.doh.state.fl.us Florida Department of Health

The role of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties. This site provides a variety of information including Health Topics A to Z, new topics are being added on an ongoing basis. Information on programs and services statewide is provided as well.
 

pbchd.com Palm Beach County Health Department

The Palm Beach County Health Department Division of Clinical Health Services plans and coordinates primary and preventive managed health care services at our Centers for residents of Palm Beach County who meet eligibility requirements.  Services are provided by a caring professional team of medical providers including physician, physician assistants, advanced registered nurse practitioners, nurses, dentist nutritionists, health educators, psychologists, social workers and health support staff. This site also provides information on dental health, nutrition, school health and many other topics.