Quality & Safety

Critical Acclaim for Our Safety Measures

Jupiter Medical Consistently Gets Top Grades for Patient Safety

Jupiter Medical Center has once again been awarded an “A” safety grade from The Leapfrog Group. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive the top rating for the Fall 2021.

Leapfrog Hospital Safety Grades are assigned by the respected national nonprofit watchdog organization to more than 2,600 general acute-care hospitals across the nation and are considered “the gold standard of patient safety.” This top-level distinction comes at a particularly challenging time in history for safety concerns about healthcare facilities. It is also the fifth “A” safety rating in a row awarded to Jupiter Medical Center by the independent organization.

The Leapfrog Group’s safety grade is a letter grade assigned to all general hospitals across the country and updated every six months, assessing how well the hospital prevents medical errors and other harm to patients.

Leapfrog assigns an A, B, C, D or F grade to hospitals across the country based on their performance in preventing medical errors, infections and in implementing policies and procedures that support safe practices. Developed under the guidance of a national expert panel, the Leapfrog Hospital Safety Grade uses 28 measures of publicly available hospital safety data to assign grades.

Jupiter Medical Center Ranked #1 in Region for Overall Quality

Jupiter Medical Center is pleased to announce that it has received a 5-star rating for Overall Hospital Quality from the Centers for Medicare and Medicaid Services (CMS). As the only hospital to receive a 5-star rating in the Treasure Coast region, Jupiter Medical Center remains the highest ranked hospital in Palm Beach, Martin, St. Lucie and Indian River counties.

The Overall Hospital Quality Star Ratings are intended to help patients and families evaluate health care options in a given geographic region. Jupiter Medical Center’s 5-star rating reflects a strong performance on nearly 60 measures of quality of care for serious diseases such as heart failure, stroke and pneumonia, as well as safety, readmissions, patient experience, effectiveness, timeliness and efficiency.

Industry Leading Risk Adjusted Mortality

Quantros, a leading provider of software solutions that advance health care quality and safety, ranked Jupiter Medical Center one of the top performing hospitals in the country in a crucial category: risk-adjusted mortality. This is a ratio of the observed number of in-hospital deaths to the number expected, based on the hospital's case mix. Jupiter Medical Center performed better than 99.4 percent of hospitals in Florida and, in a coast-to-coast comparison, outperformed 99.9 percent of the hospitals across the U.S.

High Praise from Patients

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. Our overall patient satisfaction ranks the highest in Palm Beach and Martin Counties, while our “likelihood to recommend” rating remains significantly higher than the state and national averages.

Patient Safety is Our Number One Priority

Jupiter Medical Center is committed to the health and well-being of our patients, working together to ensure that you are safe while in our care.

We continually monitor and survey patients for satisfaction and seek new ways to improve the patient experience at Jupiter Medical Center. Our Service Excellence Committee, which includes administration, management, and team members, works to ensure that our patients are receiving the best possible experience. We are dedicated to quality patient care; your safety is of utmost importance to us.

Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys patients on their experience at Jupiter Medical Center. To see the results of this survey, and to search and compare survey results of other hospitals, visit the Hospital Compare Website at www.hospitalcompare.hhs.gov.

Core Measures

The Joint Commission mandates core measures for accredited hospitals and publicly reports on the results of those measures. Jupiter Medical Center is measured and compared against all other health care institutions on performance related to each measure. To see Jupiter Medical Center’s results, visit www.hospitalcompare.hhs.gov.

Helpful Websites

  • FloridaHealthFinder.gov - Compare the performances of Florida health care facilities or find information on medical conditions or procedures. This site shows the number of patients, charges, length of stay, readmission rates, mortality rates, and complication rates for various medical conditions and procedures in Florida’s short-term, acute-care hospitals. Also provides information on health care in Florida, including statistics, most common diagnoses and procedures, services available at Florida hospitals, and prescriptions drug information.
  • Joint Commission Quality Check -The Joint Commission evaluates the quality and safety of care for more than 15,000 health care organizations, including Jupiter Medical Center. The site allows you to search for hospitals and view their accreditation and certifications. If you have an issue that has not been resolved to your satisfaction, you may contact The Joint Commission. If you have an issue with any of your care at Jupiter Medical Center, please contact our Patient Advocate at 561-263-5795 or 561-263-5758.
  • U.S. Centers for Disease Control and Prevention - The CDC offers information and tools that individuals and communities need to protect their health through health promotion; prevention of disease, injury and disability; and preparedness for new health threats. This site provides health and safety topics, newsroom, publications, immunization and screening guidelines and more.
  • Florida Department of Health - The role of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties. This site provides a variety of information including Health Topics A to Z, new topics are being added on an ongoing basis. Information on programs and services statewide is provided as well.
  • Palm Beach County Health Department - The Palm Beach County Health Department Division of Clinical Health Services plans and coordinates primary and preventive managed health care services at various centers for residents of Palm Beach County who meet eligibility requirements. Services are provided by a caring professional team of medical providers, including physicians, physician assistants, advanced registered nurse practitioners, nurses, dentist nutritionists, health educators, psychologists, social workers and health support staff. This site also provides information on dental health, nutrition, school health and many other topics.