Quality & Safety

Critical Acclaim for Our Safety Measures

Jupiter Medical Earns Top Hospital Recognition

Our commitment to patient safety was recently recognized by the watchdog organization widely acknowledged as defining the highest standards in hospital safety and quality. National nonprofit, the Leapfrog Group has recognized Jupiter Medical Center with its Top Hospital Award, one of the most competitive distinctions that hospitals can receive. More than 2,200 hospitals throughout the U.S. were considered for the award in the categories of Top Children’s Hospital, General, Rural or Teaching. Jupiter Medical Center was one of just 46 hospitals in the nation named Top Hospital in the General category. The quality of care across many measures of hospital performance is consider in establishing the qualifications for the aware, including infection rates, surgery, maternity care and the hospital’s ability to prevent medical errors.

Jupiter Medical Center Ranked #1 in Region for Overall Quality

Jupiter Medical Center is pleased to announce that it has received a 5-star rating for Overall Hospital Quality from the Centers for Medicare and Medicaid Services (CMS). As the only hospital to receive a 5-star rating in the Treasure Coast region, Jupiter Medical Center remains the highest ranked hospital in Palm Beach, Martin, St. Lucie and Indian River counties.

The Overall Hospital Quality Star Ratings are intended to help patients and families evaluate health care options in a given geographic region. Jupiter Medical Center’s 5-star rating reflects a strong performance on nearly 60 measures of quality of care for serious diseases such as heart failure, stroke and pneumonia, as well as safety, readmissions, patient experience, effectiveness, timeliness and efficiency.

Industry Leading Risk Adjusted Mortality

Quantros, a leading provider of software solutions that advance health care quality and safety, ranked Jupiter Medical Center one of the top performing hospitals in the country in a crucial category: risk-adjusted mortality. This is a ratio of the observed number of in-hospital deaths to the number expected, based on the hospital's case mix. Jupiter Medical Center performed better than 99.4 percent of hospitals in Florida and, in a coast-to-coast comparison, outperformed 99.9 percent of the hospitals across the U.S.

High Praise from Patients

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. Our overall patient satisfaction ranks the highest in Palm Beach and Martin Counties, while our “likelihood to recommend” rating remains significantly higher than the state and national averages.

Patient Safety is Our Number One Priority

Jupiter Medical Center is committed to the health and well-being of our patients, working together to ensure that you are safe while in our care.

We continually monitor and survey patients for satisfaction and seek new ways to improve the patient experience at Jupiter Medical Center. Our Service Excellence Committee, which includes administration, management, and team members, works to ensure that our patients are receiving the best possible experience. We are dedicated to quality patient care; your safety is of utmost importance to us.

Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys patients on their experience at Jupiter Medical Center. To see the results of this survey, and to search and compare survey results of other hospitals, visit the Hospital Compare Website at www.hospitalcompare.hhs.gov.

Core Measures

The Joint Commission mandates core measures for accredited hospitals and publicly reports on the results of those measures. Jupiter Medical Center is measured and compared against all other health care institutions on performance related to each measure. To see Jupiter Medical Center’s results, visit www.hospitalcompare.hhs.gov.

Helpful Websites

  • FloridaHealthFinder.gov - Compare the performances of Florida health care facilities or find information on medical conditions or procedures. This site shows the number of patients, charges, length of stay, readmission rates, mortality rates, and complication rates for various medical conditions and procedures in Florida’s short-term, acute-care hospitals. Also provides information on health care in Florida, including statistics, most common diagnoses and procedures, services available at Florida hospitals, and prescriptions drug information.
  • Joint Commission Quality Check -The Joint Commission evaluates the quality and safety of care for more than 15,000 health care organizations, including Jupiter Medical Center. The site allows you to search for hospitals and view their accreditation and certifications. If you have an issue that has not been resolved to your satisfaction, you may contact The Joint Commission. If you have an issue with any of your care at Jupiter Medical Center, please contact our Patient Advocate at 561-263-5795 or 561-263-5758.
  • U.S. Centers for Disease Control and Prevention - The CDC offers information and tools that individuals and communities need to protect their health through health promotion; prevention of disease, injury and disability; and preparedness for new health threats. This site provides health and safety topics, newsroom, publications, immunization and screening guidelines and more.
  • Florida Department of Health - The role of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties. This site provides a variety of information including Health Topics A to Z, new topics are being added on an ongoing basis. Information on programs and services statewide is provided as well.
  • Palm Beach County Health Department - The Palm Beach County Health Department Division of Clinical Health Services plans and coordinates primary and preventive managed health care services at various centers for residents of Palm Beach County who meet eligibility requirements. Services are provided by a caring professional team of medical providers, including physicians, physician assistants, advanced registered nurse practitioners, nurses, dentist nutritionists, health educators, psychologists, social workers and health support staff. This site also provides information on dental health, nutrition, school health and many other topics.