Quality & Safety

Critical Acclaim for Our Safety Measures

Jupiter Medical Center First in Region to Earn Five Stars from the Centers for Medicare and Medicaid Services

Jupiter Medical Center has received a five-star rating for quality of care—the highest ranking awarded by the Centers for Medicare and Medicaid Services (CMS). Jupiter Medical Center is the first and only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive the ranking, which places the hospital in the top 10 percent nationally.

CMS is a federal agency within the U.S. Department of Health and Human Services that administers the Medicare program and works with state governments to administer Medicaid and other services. The agency uses summary star ratings—one to five stars, with five being the best—on its Hospital Compare website to help patients and families evaluate health care options in a given geographic region. The Hospital Compare overall hospital rating summarizes more than 50 quality measures into a single star rating for each hospital. Jupiter Medical Center has consistently ranked the highest among hospitals in Palm Beach County and throughout the Treasure Coast.

Jupiter Medical Center Named Top Hospital by Leapfrog for the Second Consecutive Year

Highlighting its outstanding patient safety and quality, Jupiter Medical Center is among an elite group in the nation named a Top General Hospital by The Leapfrog Group. Announced 12/17/19, the Leapfrog Top Hospital award is widely acknowledged as one of the most competitive honors American hospitals can receive. The Top Hospital designation is awarded by The Leapfrog Group, an independent hospital watchdog organization. The designation is bestowed upon organizations that achieved an “A” Safety Rating and that embody the highest standards of excellence in health care. Jupiter Medical Center is among only 13 hospitals in the state to receive a Top General Hospital distinction.

Jupiter Medical Receives another 'A' for Patient Safety

Jupiter Medical Center has once again been awarded an ‘A’ from The Leapfrog Group this time in the organization’s release of the fall 2019 Hospital Safety Grades. The achievement recognizes Jupiter Medical Center’s outstanding performance in protecting patients from harm and providing safer health care. In addition, Jupiter Medical Center has been recognized by The Leapfrog Group as a Top Hospital for the second year in a row, placing it among the nation’s most elite hospitals. The Leapfrog Group is a national organization committed to improving health care quality and safety.

The organization assigns an A, B, C, D or F grade to hospitals across the country based on their performance in preventing medical errors, infections and other harms among patients in their care. Developed under the guidance of a national expert panel, the Leapfrog Hospital Safety Grade uses 28 measures of publicly available hospital safety data to assign grades to more than 2,600 U.S. hospitals twice per year. The Hospital Safety Grade’s methodology is peer-reviewed and fully transparent, and the results are free to the public.

Industry Leading Risk Adjusted Mortality

Quantros, a leading provider of software solutions that advance health care quality and safety, ranked Jupiter Medical Center one of the top performing hospitals in the country in a crucial category: risk-adjusted mortality. This is a ratio of the observed number of in-hospital deaths to the number expected, based on the hospital's case mix. Jupiter Medical Center performed better than 99.4 percent of hospitals in Florida and, in a coast-to-coast comparison, outperformed 99.9 percent of the hospitals across the U.S.

High Praise from Patients

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. Our overall patient satisfaction and likelihood to recommend ratings ranks the highest in Palm Beach and Martin Counties and remains significantly higher than the state and national averages.

Patient Safety is Our Number One Priority

Jupiter Medical Center is committed to the health and well-being of our patients, working together to ensure that you are safe while in our care.

We continually monitor and survey patients for satisfaction and seek new ways to improve the patient experience at Jupiter Medical Center. Our Service Excellence Committee, which includes administration, management, and team members, works to ensure that our patients are receiving the best possible experience. We are dedicated to quality patient care; your safety is of utmost importance to us.

Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys patients on their experience at Jupiter Medical Center. To see the results of this survey, and to search and compare survey results of other hospitals, visit the Hospital Compare Website at www.hospitalcompare.hhs.gov.

Core Measures

The Joint Commission mandates core measures for accredited hospitals and publicly reports on the results of those measures. Jupiter Medical Center is measured and compared against all other health care institutions on performance related to each measure. To see Jupiter Medical Center’s results, visit www.hospitalcompare.hhs.gov.

Helpful Websites

  • FloridaHealthFinder.gov - Compare the performances of Florida health care facilities or find information on medical conditions or procedures. This site shows the number of patients, charges, length of stay, readmission rates, mortality rates, and complication rates for various medical conditions and procedures in Florida’s short-term, acute-care hospitals. Also provides information on health care in Florida, including statistics, most common diagnoses and procedures, services available at Florida hospitals, and prescriptions drug information.
  • Joint Commission Quality Check -The Joint Commission evaluates the quality and safety of care for more than 15,000 health care organizations, including Jupiter Medical Center. The site allows you to search for hospitals and view their accreditation and certifications. If you have an issue that has not been resolved to your satisfaction, you may contact The Joint Commission. If you have an issue with any of your care at Jupiter Medical Center, please contact our Patient Advocate at 561-263-5795 or 561-263-5758.
  • cdc.gov Centers for Disease Control and Prevention - The Center for Disease Control and Prevention (CDC) offers the expertise, information, and tools that individuals and communities need to protect their health – through health promotion; prevention of disease, injury and disability; and preparedness for new health threats. This site provides health and safety topics, newsroom, publications, immunization and screening guidelines and more.
  • www.doh.state.fl.us Florida Department of Health - The role of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties. This site provides a variety of information including Health Topics A to Z, new topics are being added on an ongoing basis. Information on programs and services statewide is provided as well.
  • pbchd.com Palm Beach County Health Department - The Palm Beach County Health Department Division of Clinical Health Services plans and coordinates primary and preventive managed health care services at various centers for residents of Palm Beach County who meet eligibility requirements. Services are provided by a caring professional team of medical providers, including physicians, physician assistants, advanced registered nurse practitioners, nurses, dentist nutritionists, health educators, psychologists, social workers and health support staff. This site also provides information on dental health, nutrition, school health and many other topics.