PATIENT RELATIONS

The leadership of Jupiter Medical Center is committed to providing you and your loved ones a respectful and positive experience.

All staff are here to listen and help any concerns you may have. Our goal is to ensure you and your family are provided safe, high quality and compassionate care and service.

If at any point, we are not meeting your expectations, please bring these concerns to the attention of the care team or a manager where you are receiving care. If your concerns remain unresolved, please contact Patient Relations for further assistance. Our Patient Relations Department has been designated by hospital leadership to facilitate a formal review and follow-up to your concerns.

HOW TO SHARE YOUR CONCERNS

We encourage you to discuss your concerns with your caregivers in order to resolve the issue as soon as possible. However, if your issues have not been addressed to your satisfaction, we would like to hear from you. The Patient Relations staff is available Monday through Friday from 8:30 AM to 5:00 PM, excluding holidays.

PHONE

Patients and family members may call and request to speak with a Patient Relations Representative at 561-263-4562 (4JMC) during our normal business hours. If your situation is urgent and you have reached us during non-business hours, please call the hospital operators at 561-263-2234 and ask to speak to the Nursing Supervisor.

EMAIL

Concerns or compliments about Jupiter Medical Center at any of our service locations can be emailed to patientrelations@jupitermed.com. We will contact you about your concerns within one business day.

MAIL

Concerns or compliments may be mailed to:

Jupiter Medical Center
Patient Relations Department
1210 S. Old Dixie Hwy.
Jupiter, FL 33458

While we have every confidence, we can resolve your concerns, you have the right to raise concerns outside of the hospital by contacting:

Agency for Health Care Administration (AHCA)
2727 Mahan Drive
Tallahassee, FL 32308
Phone: (888) 419-3456/ (800) 955-8771

The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610
Email: complaint@jointcommission.org
Fax: (630) 792-5636