Addressing Concerns & Complaints at Jupiter Medical Center
Your safety and satisfaction are vitally important to us. Jupiter Medical
Center has ongoing programs in place throughout the Medical Center to
ensure the safety and satisfaction of our patients and visitors. We realize
that, from time to time, you may encounter situations that raise questions
or concerns. Please don't hesitate to ask questions or raise concerns
to your doctor, your nurse, the Patient Advocate or other health care workers.
The Patient Advocacy Program is a resource for patients and their families,
available throughout their hospital stay. Our goal is to improve the overall
patient experience, enhance communication and address any issues identified
during your hospitalization.
When to Contact Patient Advocacy
Patients, families, visitors or staff can contact a Patient Advocate with
any issues or concerns. A Patient Advocate will be assigned to look into
your complaint and work with you to resolve the issue during your hospitalization.
Opportunities for improvement identified through this process will be
used to improve the care we deliver.
To speak with a Patient Advocate during your hospitalization, call 561-263-5758
between 8:00 a.m. and 5:00 p.m. Monday through Friday, excluding holidays.
For assistance in Spanish, please call 561-263-5795. You may also visit
our office located in the East Lobby of the main hospital. No appointments
Jupiter Medical Center also has a Pediatric Liaison, Lucy Forth, available
who is bilingual Spanish and serves as an additional resource for parents
of our pediatric patients. Whether our pediatric patients are at their
ER admission or throughout their hospital stay, our goal is to enhance
the overall patient experience and communication as well as address any
issues identified. Lucy can be contacted at 561-263-5795.
Who to Contact Outside the Hospital
If you remain dissatisfied, we ask that you contact the Risk Management
Department at 561-744-4409 to talk to us. If your grievances have not
been satisfactorily resolved, the Florida Agency for Healthcare Administration,
the state's hospital licensing authority, provides a consumer line
to voice your concerns. The toll free telephone number is 1-888-419-3456,
or you may write to the Agency for Healthcare Administration, Complaint
Administration Unit, 2727 Mahan Drive, Bin 49, Tallahassee, FL 32308.
If you have explored all avenues and your concerns were not addressed to
your satisfaction, you can contact The Joint Commission. The Joint Commission
to accepts confidential complaints; however, it may be necessary to share
the complaint with the subject organization in the course of a complaint
investigation. The Joint Commission policy forbids accredited organizations
from taking retaliatory actions against employees for having reported
quality of care concerns to The Joint Commission.
Fax: Office of Quality Monitoring, 630-792-5636
Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard,
Oakbrook Terrace, IL 60181
To learn more about filing a complaint, contact The Joint Commission, toll
free, at 1-800-994-6610.