The leadership of Jupiter Medical Center is committed to providing you
and your loved ones a respectful and positive experience.
All staff are here to listen and help any concerns you may have. Our goal
is to ensure you and your family are provided safe, high quality and compassionate
care and service.
If at any point, we are not meeting your expectations, please bring these
concerns to the attention of the care team or a manager where you are
receiving care. If your concerns remain unresolved, please contact Patient
Relations for further assistance. Our Patient Relations Department has
been designated by hospital leadership to facilitate a formal review and
follow-up to your concerns.
HOW TO SHARE YOUR CONCERNS
We encourage you to discuss your concerns with your caregivers in order
to resolve the issue as soon as possible. However, if your issues have
not been addressed to your satisfaction, we would like to hear from you.
The Patient Relations staff is available Monday through Friday from 8:30
AM to 5:00 PM, excluding holidays.
Patients and family members may call and request to speak with a Patient
Relations Representative at 561-263-4562 (4JMC) during our normal business
hours. If your situation is urgent and you have reached us during non-business
hours, please call the hospital operators at 561-263-2234 and ask to speak
to the Nursing Supervisor.
Concerns or compliments about Jupiter Medical Center at any of our service
locations can be emailed to
firstname.lastname@example.org. We will contact you about your concerns within one business day.
Concerns or compliments may be mailed to:
Jupiter Medical Center
Patient Relations Department
1210 S. Old Dixie Hwy.
Jupiter, FL 33458
While we have every confidence, we can resolve your concerns, you have
the right to raise concerns outside of the hospital by contacting:
Agency for Health Care Administration (AHCA)
2727 Mahan Drive
Tallahassee, FL 32308
Phone: (888) 419-3456/ (800) 955-8771
The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610
Fax: (630) 792-5636