Joint Commission Public Notice
How to Report a Complaint about a Healthcare Organization
Do you have a complaint about the quality of care at a Joint Commission-accredited
health care organization? The Joint Commission wants to know about it.
Submit your complaint online or send it by mail, fax, or e-mail. Summarize
the issues in one to two pages and include the name, street address, city,
and state of the health care organization.
When submitting a complaint to The Joint Commission about an accredited
organization, you may either provide your name and contact information
or submit your complaint anonymously. Providing your name and contact
information enables The Joint Commission to inform you about the actions
taken in response to your complaint, and also to contact you should additional
information be needed.
It is the policy of The Joint Commission to treat your name as confidential
information and not to disclose it to any other party. However, it may
be necessary to share the complaint with the subject organization in the
course of a complaint investigation. The Joint Commission policy forbids
accredited organizations from taking retaliatory actions against employees
for having reported quality of care concerns to The Joint Commission.
Fax: Office of Quality Monitoring 630-792-5636
Mail: Office of Quality Monitoring, The Joint Commission,
One Renaissance Boulevard Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact
The Joint Commission toll-free at 1-800-994-6610 from 8:30 a.m. to 5 p.m.
Central time on weekdays.